Birthday Gift Delivery Goes Wrong Amazon Seller Pay Man Rs 34000

A consumer court in Jharkhand has directed Amazon India and another party to refund Rs 18,980 and pay Rs 15,000 as compensation and litigation costs to a consumer after they allegedly refused to provide refund for or replace an entirely different product that had been delivered instead of an oil maker machine he had ordered as a birthday gift for his mother.

A bench of president Lalit Prakash Chaube and member Shipra of the District Consumer Disputes Redressal Commission, Dhanbad, noted that the opposite parties failed to defend the case and also failed to rebut the case of the consumer.

“Opp. party no. 1 (Amazon) has filed affidavit evidence but never appealed for cross-examination before the commission,” the order dated June 16 read.

“The entire amount so awarded Rs. 33,980 would be paid jointly by the Opp parties within two months’ time from passing of this award to the consumer and in case, Opp parties fail to do so, the total amount Rs. 33,980/- (Rupees Thirty-Three Thousand Nine Hundred Eighty) would carry an interest at the rate of 8 per cent per annum so awarded from the date of award till the actual payment is made in this regard,” the commission ordered.

According to the complaint, the complainant advocate had placed an order on Amazon on April 13, 2023, for an oil maker machine worth Rs 18,980 as a birthday gift for his mother. The product was scheduled to be delivered on April 20, 2023.

The complainant alleged that when the parcel arrived, it contained an entirely different product. He contacted Amazon’s customer support on the same day and sought either a replacement of the product or a refund.

The complainant stated that Amazon, through an email dated April 29, 2023, rejected the request, stating that an internal investigation had found that the parcel had been securely packed and correctly delivered. The company refused both replacement and refund.

The consumer served a legal notice to the opposite party and made a correspondence through email, reiterating his grievances and requesting appropriate redressal. The complainant alleged that Amazon failed to provide any relief to the consumer.

The ruling reinforces that e-commerce platforms can be held liable when consumers receive goods entirely different from what they ordered and are subsequently denied a refund or replacement. The order underscores the obligation of online marketplaces to ensure effective grievance redressal and fair treatment of consumers in cases of wrong delivery.

For consumer-related grievances, individuals may contact the consumer helpline in their respective states (Jharkhand contact: 1800-3456-598) or call the National Consumer Helpline at 1915 for assistance.

Ashish Shaji is a Senior Sub-Editor at The Indian Express, where he specializes in legal journalism. Combining a formal education in law with years of editorial experience, Ashish provides authoritative coverage and nuanced analysis of court developments and landmark judicial decisions for a national audience. Expertise Legal Core Competency: Ashish is a law graduate (BA LLB) from IME Law College, CCSU. This academic foundation allows him to move beyond surface-level reporting, offering readers a deep-dive into the technicalities of statutes, case law, and legal precedents. Specialized Legal Reporting: His work at The Indian Express focuses on translating the often-dense proceedings of India's top courts into clear, actionable news. His expertise includes: Judicial Analysis: Breaking down complex orders from the Supreme Court and various High Courts. Legal Developments: Monitoring legislative changes and their practical implications for the public and the legal fraternity. Industry Experience: With over 5 years in the field, Ashish has contributed to several niche legal and professional platforms, honing his ability to communicate complex information. His previous experience includes: Lawsikho: Gaining insights into legal education and practical law. Verdictum: Focusing on high-quality legal news and court updates. Enterslice: Working at the intersection of legal, financial, and advisory services. ... Read More