Refund Or Replace Bike Yamaha Customer Manufacturing Defects

The Haryana consumer body has directed India Yamaha Motor Private Limited to replace a man’s defective bike with a new one or refund the invoice amount after a 20 per cent deduction, after noting the consumer’s allegations regarding manufacturing defects that showed up soon after the purchase. The court also directed that Rs 7,500 be paid as compensation for mental agony, harassment and litigation expenses.

A bench comprising S P Sood (judicial member) and S C Kaushik (member) was dealing with a plea challenging the district consumer commission order, which ordered a refund to the customer or replacement with a new bike.

“The complainant purchased the said motorcycle from India Yamaha in 2019 by paying Rs 52,680. It is a specific case of the complainant that, soon after the purchase of said motorcycle, various manufacturing defects started occurring. Respondent No. 1 approached the respondents many times, but they failed to resolve the said defects,” the bench noted in the June 4 order.

However, the opposite party (India Yamaha Motor) submitted that the complaint filed by the complainant pertains to the catching of rust on parts of the motorcycle, and the same cannot be termed as a manufacturing defect.

Its counsel Ritika Garg urged that there was no manufacturing defect in the said motorcycle because during the initial two services of said motorcycle, the respondent did not raise any defect or problem.

She submitted that despite repeated requests and reminders issued by the appellant, the respondent failed to approach the authorised dealer for inspection and repair of the said motorcycle.

The complainant, meanwhile, contended that the order passed by the district consumer commission did not warrant any interference.

Jagriti Rai works with The Indian Express, where she writes from the vital intersection of law, gender, and society. Working on a dedicated legal desk, she focuses on translating complex legal frameworks into relatable narratives, exploring how the judiciary and legislative shifts empower and shape the consciousness of citizens in their daily lives. Expertise Socio-Legal Specialization: Jagriti brings a critical, human-centric perspective to modern social debates. Her work focuses on how legal developments impact gender rights, marginalized communities, and individual liberties. Diverse Editorial Background: With over 4 years of experience in digital and mainstream media, she has developed a versatile reporting style. Her previous tenures at high-traffic platforms like The Lallantop and Dainik Bhaskar provided her with deep insights into the information needs of a diverse Indian audience. Academic Foundations: Post-Graduate in Journalism from the Indian Institute of Mass Communication (IIMC), India’s premier media training institute. Master of Arts in Ancient History from Banaras Hindu University (BHU), providing her with the historical and cultural context necessary to analyze long-standing social structures and legal evolutions. ... Read More