Canva Down Media Upload Issues Hit Users Worldwide

The outage seems to be affecting one of Canva’s core features, uploading images, making it difficult for some users to continue working on their designs.

Canva appears to be experiencing technical issues, with users reporting problems uploading media files to their designs. The company’s official status page has acknowledged the disruption, stating: “Users may experience errors uploading media to their Canva design.” The incident was first flagged at 19:10 AEST (14:40 IST) on July 2, with Canva later posting an update at 19:12 AEST (14:42 IST) saying, “We are continuing to investigate this issue.”

At the same time, the outage-tracking platform Downdetector also showed a spike in user reports, suggesting the issue may be affecting users across multiple regions. Reports mainly centred around problems with uploading media, although some users also mentioned general issues while editing designs.

The outage appears to be primarily impacting Canva’s media upload functionality, preventing some users from adding images, videos and other files to ongoing projects.

While Canva has confirmed the issue, it has not yet shared details about what caused the disruption or provided an estimated timeline for a fix. The company’s engineering team says it is actively investigating the problem.

As of the latest update, Canva has not confirmed whether the issue has been resolved. The status page continues to list the incident as under investigation, while user reports on Downdetector suggest that some customers are still encountering upload errors.