Update: Verizon services have been restored after a brief outage affected customers across several US states on Saturday evening.
Initial report: Verizon customers across the United States are reporting problems with their cell service, with outage reports coming in from multiple parts of the country.
According to Downdetector's Verizon outage map, users in several states have reported service disruptions, including issues with calls and mobile connectivity. Reports have come from states including New York, Georgia, Arkansas, Illinois, New Hampshire, Texas, Florida and Pennsylvania.
Downdetector began receiving a surge of outage reports around 3:50 p.m. EDT on Saturday. By 4:10 p.m., more than 8,000 reports had been submitted. The number continued to climb, surpassing 15,000 reports by 5:20 p.m.
Customers have reported difficulty making or receiving calls, loss of cellular connectivity and other mobile service issues.
In a post on X, Verizon acknowledged the outage, saying it was aware of an issue affecting voice services for wireless customers in some parts of the United States.
The company said, "We are aware of an issue impacting voice services for wireless customers in some parts of the U.S. Our engineers are engaged and we are working quickly to identify and resolve the issue. Please visit our Check Network Status page for updates on service in your area. We know how much people rely on Verizon and apologize for any inconvenience. We appreciate your patience."
One user asked, "Is anyone else not having phone calls go through? I try to call my mom and brother and it never connects to ring. Mom tried to call me and Wil and it won’t connect to ring. We have iPhones on Verizon."
Another added, "I live in ronkonkoma ny and 5 people here, all with Verizon, cant make or receive a call... on wifi or not on wifi."
A third user wrote, "So I can’t call out to my family who’s been trying to reach me. That’s not cool."
Another customer expressed, "Verizon have the most annoying and neglected costumer service in the history of costumer service. What a shame!"
Vaishnavi Vaidyanathan leads the US Desk at Hindustan Times, where she writes, strategises coverage, and ensures quality across all beats. With eight years of experience covering US news for leading publications, she has reported extensively on politics, entertainment, and sports. Vaishnavi holds a graduate degree in English, Journalism, and Psychology, and completed her PG Diploma in Broadcast Journalism from the Manorama School of Communication, where she was awarded the prestigious Mammen Mappillai Award for Best Outgoing Student. She began her career at the International Business Times (US Edition), covering US breaking news, politics, and entertainment. She later joined Opoyi, reporting across all beats, including US sports and trending stories. Prior to Hindustan Times, she served as World Lead at Times Now News, covering comprehensive world news and events. Vaishnavi has expertise in politics, entertainment, and breaking news, and enjoys tackling stories across a wide range of topics. Beyond the newsroom, she is an avid traveller, a foodie who loves exploring new restaurants, and a pop culture enthusiast who enjoys watching latest shows and films. She also enjoys engaging in debates and discussions on Reddit.Read More
