Verizon Outage Cell Service Down For Thousands As Frustrated Customers Say We Are Done

Update: Verizon's voice services are now working normally after a brief outage affected several US states on Saturday evening.

Update: Verizon's voice services continue to be down for thousands of customers across the United States as of 5:30 p.m. EDT on Saturday.

In a post on X, Verizon acknowledged the outage, saying it was aware of an issue affecting voice services for wireless customers in some parts of the country.

The company said, "We are aware of an issue impacting voice services for wireless customers in some parts of the U.S. Our engineers are engaged and we are working quickly to identify and resolve the issue. Please visit our Check Network Status page for updates on service in your area. We know how much people rely on Verizon and apologize for any inconvenience. We appreciate your patience."

Initial report: Verizon customers across the United States are reporting widespread cell service disruptions, leaving thousands without phone connectivity.

According to outage-tracking website Downdetector, outage reports began coming in around 3:50 p.m. EDT on Saturday.

By 4:10 p.m., Downdetector had received more than 8,000 reports, with most customers reporting issues with calling services.

Customers across the country, including in New York, California, Washington and Pennsylvania, reported experiencing service disruptions.

One user asked, "Is anyone else not having phone calls go through? I try to call my mom and brother and it never connects to ring. Mom tried to call me and Wil and it won’t connect to ring. We have iPhones on Verizon."

Another added, "I live in ronkonkoma ny and 5 people here, all with Verizon, cant make or receive a call... on wifi or not on wifi."

A third user wrote, "So I can’t call out to my family who’s been trying to reach me. That’s not cool."

Another customer expressed, "Verizon have the most anoying and neglected costumer service in the history of costumer service. What a shame!"

One user wrote, "Why will my iPhone 16 Pro on the Verizon Network not able to make a phone call??? Is it true some Verizon customers are not able to make phone calls right now??? Please explain! Do I need to switch to T-Mobile or AT&T for BETTER SERVICE?"

One more customer expressed, "Another outage. I am so done with this."

Vaishnavi Vaidyanathan leads the US Desk at Hindustan Times, where she writes, strategises coverage, and ensures quality across all beats. With eight years of experience covering US news for leading publications, she has reported extensively on politics, entertainment, and sports. Vaishnavi holds a graduate degree in English, Journalism, and Psychology, and completed her PG Diploma in Broadcast Journalism from the Manorama School of Communication, where she was awarded the prestigious Mammen Mappillai Award for Best Outgoing Student. She began her career at the International Business Times (US Edition), covering US breaking news, politics, and entertainment. She later joined Opoyi, reporting across all beats, including US sports and trending stories. Prior to Hindustan Times, she served as World Lead at Times Now News, covering comprehensive world news and events. Vaishnavi has expertise in politics, entertainment, and breaking news, and enjoys tackling stories across a wide range of topics. Beyond the newsroom, she is an avid traveller, a foodie who loves exploring new restaurants, and a pop culture enthusiast who enjoys watching latest shows and films. She also enjoys engaging in debates and discussions on Reddit.Read More